For all non-sale items, we have a 30-day return policy, which means you have 30 days after receiving your order to request a return. You’ll also need the receipt or proof of purchase (email address and order number). To start a return, contact us at support@weareneen.com. If your return is accepted, we will send you a return shipping label. Items sent back to us without first requesting a return will not be accepted and will not be eligible for return.