As of now, cards and products are only available in the US, however we will be expanding elsewhere in the future. We’re working to bring Neen everywhere. Tag us @weareneen and let us know where you would like us to ship to next.
Standard shipping is $4.50. Free shipping will be applied to all orders over $35.
Subscription cards ship free of charge.
Once an order has been processed, shipping times for most orders is 3-5 days. Orders are shipped Monday through Friday.
Processing time is the time it takes for an order to be shipped out from our fulfillment center. In-stock orders are typically processed within 24 hours on business days. Please note that heavy order volumes or holidays may extend the time needed for processing.
If your order did not arrive, email firstname.lastname@example.org with your tracking number.
If there is no record of the order, that means the order was never processed and will need to be placed again.
If you have been charged for the order, you can submit proof of payment so you do not get charged for products you have not received.
Typically this means that part of your order was temporarily out of-stock and will be shipped separately. If you need further help please email email@example.com.
Unless the order has already shipped, we can update your address prior to shipping. Please notify our team immediately by emailing firstname.lastname@example.org and we can update it for you.
If your order was returned to the sender for any reason, you will receive an email from our customer service team to re-ship the goods once it has been delivered back to our fulfillment center. Once an item has been marked as returned to sender by the shipping carrier, the only option is to wait for it to arrive back at our fulfillment center. We are unable to intercept the package at this point in time.
For orders lost in transit, please contact email@example.com and we can assist you.
returns and exchanges
For all non-sale items, we have a 30-day return policy, which means you have 30 days after receiving your order to request a return. You’ll also need the receipt or proof of purchase (email address and order number). To start a return, contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label. Items sent back to us without first requesting a return will not be accepted and will not be eligible for return.
If you were gifted a product or subscription and it isn’t what you hand in mind, you can return your item for store credit. Reach out to us at email@example.com with the gifter’s first and last name, email address and the name of the items you would like to return or exchange (and don’t worry, we won’t tell the gifter).
Each product has ingredient information listed on their individual product pages. If you have any additional questions, email firstname.lastname@example.org.
"Consciously formulated" means that our products are formulated with non-harmful ingredients.
“Clean” standards are currently unclear and inconsistent in the cosmetics industry. There are many different guidelines, which can be misleading and is often just marketing.
So instead of just slapping a particular “clean” stamp on our products, we focus on each of our ingredients and exclude any that we believe could potentially be harmful.
Yes. We are committed to creating products that are cruelty free and we do not test on animals at any stage of product development.
Neen is currently exclusively available online at www.weareneen.com. Check back for updates coming soon.
Prices shown on product pages do not include tax or shipping fees. Tax is calculated at checkout based on your shipping address.
Neen accepts Visa, Mastercard, American Express, Discover Card, Diner's Club, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.
If you used a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 business days. Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank. If these charges do not disappear from your account after 5 business days, please reach out to our team at email@example.com and we will investigate further.
Only one promo code can be used per order. If you have more than one, please choose your preferred promo code.
Your credit card will be charged as soon as your order is accepted and processed.
Absolutely! You can make this change yourself on your Account page. If you need some help, email us at firstname.lastname@example.org and we can give you a hand.
Please verify that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. You can also contact your bank, or if you need further assistance, email us at email@example.com.
Yes, you can cancel an order as long as processing has not yet started. Typically, orders we receive before 1:00 PM ET will be processed on the same day (M-F), and those received after 1:00 PM ET will be processed the next day (M - F).
You can create an account to easily keep track of your order history and tracking details in one place. Setting up an account is optional. Create an account by clicking "Log In" at the top of the homepage and following the link under "New Customers."
Email firstname.lastname@example.org with your information and your request.
You can contact us by email at email@example.com or by using the contact form linked in the footer of our website.
Choosing a selection results in a full page refresh.